azzbd Privacy Policy

1 What Information We Collect

azzbd collects various types of information from users in order to provide its services. This information is broadly divided into two categories — information you provide directly and information collected automatically.

1.1 Information You Provide Directly

When you register on our platform, log in, or use our services, we collect the following information:

• Full name and date of birth
• Email address
• Password (stored in encrypted form)
• National ID or passport number (for identity verification)
• Payment information (bKash, Nagad, Rocket, Upay, or bank account number)
• Transaction history
• Details of communications with the support team

1.2 Information Collected Automatically

When you visit our website, certain information is collected automatically:

• IP address and device type
• Browser type and version
• Operating system information
• Pages visited and time spent on each page
• Referral URL (where you came from before reaching the site)
• Cookie and session data

2 Purpose of Using Information

Collected information is used only for specific and legitimate purposes. azzbd processes your information for the following reasons:

2.1 Account Management

Your information is used to create and manage your account, verify logins, and ensure continuity of service.

2.2 Identity Verification and Security

We verify user identity as part of the KYC (Know Your Customer) process. This helps prevent money laundering and fraudulent activity. This information is also essential for maintaining the security of your account.

2.3 Financial Transaction Processing

Payment information is used to process deposits and withdrawals, confirm the validity of transactions, and generate financial reports where applicable.

2.4 Customer Support

Your information is used to resolve issues through 24/7 live chat support and to improve the quality of our services.

2.5 Responsible Gaming

Information is used to monitor your gaming behaviour, identify problematic gaming patterns, and help implement protective measures.

2.6 Platform Improvement

Anonymised compiled data is used to analyse user behaviour, improve services, develop new features, and enhance the overall user experience.

3 Information Storage and Security

azzbd follows industry-standard technologies and practices to protect your personal information. We ensure your data is stored with the highest level of security.

3.1 Encryption Technology

• SSL/TLS Encryption: All data transfers on our website are secured through SSL encryption.
• Password Hashing: Your password is never stored directly — only a strong cryptographic hash is used.
• Database Encryption: Sensitive information remains encrypted even when stored.

3.2 Access Control

Only authorised personnel can access your personal information, and their access is limited to only the data needed to carry out their duties. All access is logged and regularly audited.

3.3 Data Retention Period

We retain your information for as long as your account is active and for as long as necessary to meet legal obligations. Certain information may be retained after account closure for legal, regulatory, or dispute resolution purposes.

4 Sharing Information with Third Parties

azzbd does not sell or rent your personal information. However, information may be shared with trusted third parties in specific circumstances.

4.1 Service Provider Partners

We work with selected partners for payment processing (bKash, Nagad, Rocket, Upay, bank), technology infrastructure, and customer support. These partners provide services under agreements consistent with our privacy policy and may only use the information for the specified purpose.

4.2 Legal Obligations

Information may be disclosed to relevant authorities if required by a court order, government directive, or any other legal obligation. In such cases, we will disclose only the minimum information required by law.

4.3 Fraud Prevention

Information may be shared with relevant regulatory or law enforcement bodies to prevent money laundering, fraud, or other illegal activity.

4.4 What We Do Not Do

• Sell or rent information to third parties
• Share personal information with advertising networks
• Use information for marketing purposes without your consent

5 Cookies and Tracking Technology

Cookies and similar tracking technologies are used on the azzbd website. These help improve your browsing experience and maintain service quality.

5.1 Types of Cookies

• Essential Cookies: Essential for maintaining login sessions and ensuring security — without these the site will not function properly.
• Functional Cookies: Used to remember your preferences and settings and to provide a personalised experience.
• Analytical Cookies: Collect anonymous usage data to help us understand which parts of the site are used most.

5.2 Cookie Control

You can block or delete cookies by changing your browser settings. Keep in mind that blocking essential cookies may prevent some features of the site from working properly.

6 Your Rights

As a user of azzbd, you have a number of rights regarding your own personal information. We respect these rights and are committed to helping you exercise them.

6.1 Right to Access Information

You can find out at any time what information we hold about you. You can contact our support team to request a copy of your information.

6.2 Right to Correct Information

If your profile contains incorrect or incomplete information, you can have it corrected. This can be done through your account settings or with the help of the support team.

6.3 Right to Delete Information

In certain circumstances you can request that your personal information be deleted. However, some information may need to be retained for a specific period due to legal obligations.

6.4 Right to Object to Processing

You can object to the processing of your information in certain cases. This right always applies in particular when your information is used for direct marketing.

6.5 Right to Data Portability

You can request your personal information in a structured, machine-readable format.

7 Payment Information Security

azzbd pays special attention to protecting financial transaction data. The minimum deposit on our platform is ৳500 and the minimum withdrawal is ৳1,000. All transactions are secured through SSL encryption.

7.1 Payment Data Storage Policy

We never store full card numbers or payment PINs. For bKash, Nagad, Rocket, and Upay transactions, only the necessary reference information is kept.

7.2 Transaction Verification

Every deposit and withdrawal request is verified. Additional identity verification may be requested for suspicious transactions — this is done solely to ensure the security of your account.

7.3 Fraud Detection

Automated systems are in place to detect unusual transaction patterns and potential fraud. If any suspicious activity is identified, we take immediate action and notify the user if necessary.

8 Protection of Minors

azzbd strictly prohibits anyone under the age of 21 from opening an account or using its services. This platform is for users aged 21 and above only.

Age is verified at the time of registration. We do not knowingly collect any information from minors. If we suspect that a user is underage, the account will be suspended immediately and all collected information will be deleted.

If a parent or guardian believes their child has registered on our platform, please contact [email protected] immediately.

9 Privacy Policy Changes

azzbd may update this privacy policy from time to time. If significant changes are made to the policy, we will notify users in the following ways:

• Posting a special notice on the website
• Sending a notification to the registered email address
• Updating the "Last Updated" date at the top of this page

Continued use of the site after the updated policy takes effect will be considered as your agreement to the new policy. We therefore recommend reviewing this page regularly.

10 Contact Us

For any privacy-related questions, concerns, or requests, please get in touch with us. Our dedicated support team is available 24 hours a day, 7 days a week.

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali

We usually respond to privacy-related requests within 2 business days on business days. For urgent matters, contact us directly via live chat.